“It just kills morale, and with the current hiring environment being as tough as it is, I can’t afford to lose any more people,” said a franchisee who has decades of experience and owns approximately a dozen restaurant sites. The program calls for each McDonald’s location to be visited six to 10 timer per year by company and third-party assessors. Owners of the roughly 13,000 McDonald’s franchises in the United States are fretting that PACE will anger their workers and lead to a less-collaborative work environment, they told CNBC. CNBC examined the 60-page PACE system overview in which McDonald’s cites a changing business climate that calls for a “new approach that supports achieving our growth plan objectives.” Six to 10 Annual Visits with Operations PACE
The burger franchise will launch Operations PACE, which stands for Performance and Customer Excellence, next January. Two surveys found dissatisfaction with the grading system, according to a CNBC report, but the company countered that it “must remain laser-focused on maintaining our world-famous standards of excellence.” Franchise Owners Say Operations PACE Could Kill Employee MoraleĬontinuing to battle a tight labor market and supply-chain challenges during the Covid-19 pandemic, McDonald’s franchisees now have a new concern: an upcoming assessment system set up for the fast-food restaurants.
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